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Delivery Terms

Delivery Policy

Subject to stock availability with suppliers and receipt of payment, requests will be processed within 10 to 15 working days and handed over to a courier company for delivery. Unless otherwise specified, delivery fee should be paid. For very remote areas not serviced by standard couriers, the parcel will be handed to a third party whom might service certain routes of your area only once or twice a week. In these circumstances the courier will be in contact with the customer to arrange times of delivery.

The Provider will supply all goods to the delivery company in good order and will ensure that goods arrive at the User's chosen delivery address in the same good order.

Cancelled orders on the e-commerce facility will be refunded after deduction of a 25% charge for administration and restocking costs. The Provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider's standards. Should the Provider exercise this right, the User will receive a full refund with no deductions.

Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to the Marketing Manager, 37 Eland Street, Virginia, FREE STATE or mailed to:

 Gift Vouchers Gift Vouchers are not redeemable for cash and will not be replaced if lost, stolen, destroyed or used without permission. Gift Vouchers cannot be resold to- or exchanged with a third party. Gift Vouchers can only be redeemed online through

Promotions & Discount Vouchers

One discount code can only be used once at a time or per single order. Collections will only be accepted when the orders and or payments are completed online. Returns & exchanges will only be accepted if the product(s) have defaults. Free returns do not apply on the above promotions.Refunds do not apply for the above-mentioned promotions.