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Delivery Terms

 Delivery Policy

Beaded Creations currently only delivers with the South African border via the online platform. We do deliver to selected countries out of South Africa in Africa. Please contact beadedcreations716@gmail.com to inquire about delivery into Africa. Beaded Creations (Pty) Ltd shall endeavor to have all orders delivered within 15 to 20 working days of the order being placed in South Africa. However, the delivery time may vary depending on external factors beyond Beaded Creations (Pty) Ltd.’s control. Beaded Creations (Pty) Ltd shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. While Beaded Creations endeavors at all times to adhere to previously stated delivery times and schedules of 15 to 20 working days, during promotions and special sale events delivery times and schedules may be varied due to the influx of customer orders. During such promotions and promotional events, delivery of goods shall be 20 to 30 working days from date of confirmation of order but may be delivered before such time. Deliveries may be delayed due to force majeure, logistical, promotional and other considerations. Where stock is sold out due to the above factors, Beaded Creations shall endeavor to assist customers by offering similar goods or products or store credit or refund in lieu of such shortages. Risk on delivery shall pass to the Consumer upon delivery, unless the Consumer arranges to have the goods picked up or employs the services of his/her own delivery company, in which case risk shall pass to the Consumer upon collection of the goods. No deliveries shall be made to P.O Boxes or LOT No’s or outlying areas which are not accessible by delivery companies. The onus remains with the Consumer to ensure that an accessible physical address is provided. The Consumer has a duty to ensure that the goods are inspected upon delivery, and to notify Beaded Creations (Pty) Ltd within 48 hours of any defects, damages or incorrectly supplied goods. Delivery charges shall be detailed with each individual order and may differ based on the size, type and quantity of goods ordered by the Consumer or Retailer. The User or Consumer agrees and accepts that should the he/she change the order, delivery address or specifications after an order has been dispatched, then there shall be delays with the date and time of delivery based on logistical considerations.  Any request to change an order that has been placed must be done via email and this will result in a 24-48-hour delay.

DELIVERY CHARGES

Beaded Creations offers free delivery within South Africa for any order over the value of R1500-00.  If the customer pays for shipping and returns any product, the shipping charge that the customer has paid will not be refunded.

Delivery charges to any African country outside of the South African boarder that are calculated on the Beaded Creations website are subject to final packing. All prices quoted to any country from South Africa into Africa exclude any customs and duties charges applicable. It excludes any addition customs charges that may be applicable.

DELIVERY: Promotions and Special Sale Events

While Beaded Creations endeavors at all times to adhere to previously stated delivery times and schedules of 15-20 working days, during promotions and special sale events delivery times and schedules may be varied due to the influx of customer orders. During such promotions and promotional events, delivery of goods shall be 25 to 30 working days from date of confirmation of order but may be delivered before such time. Deliveries may be delayed due to force majeure, logistical, promotional and other considerations. Where stock is sold out due to the above factors, Beaded Creations shall endeavor to assist customers by offering similar goods or products or store credit in lieu of such shortages.

CANCELLATION POLICY

The Consumer may at any time prior to the order being finalized and confirmed online via completion of the transaction, cancel the order at no charge to him or her. Once the order has been confirmed and finalized however, Beaded Creations (Pty) Ltd reserves the right to charge a reasonable handling or administrative charge which may be up to 25% of the purchase price of the goods in accordance with the Consumer Protection Act (the “CPA”) Beaded Creations (Pty) Ltd reserves the right to cancel any order where there is suspicion of fraud, misconduct or other criminal activity and to refuse the supply of goods in such circumstances. The Consumer may not unilaterally cancel the transaction, subject to the terms of the Returns Policy in Clause 7 above. All cancellation of orders must be done in writing from the account holder related to the purchase and refunds shall take 7-14 working days to process. If cancellations are done after an order has been shipped, the customer shall be refunded only once the order has been returned and validated in the warehouse at Beaded Creations and that account holder may be liable for shipping charges.

VOUCHERS, COUPONS AND PROMOTIONS

Vouchers, Coupons, Gift Cards including online promotions, competitions and Hashtags may only be used to discount regularly priced items on the Website or Online Platform. These are not applicable to already discounted or marked down products. These are single use only and may be used by one person for the purposes of a single transaction. Beaded Creations (Pty) Ltd reserves the right to revoke and cancel any vouchers, coupons, gift cards or other discounts should there be a suspicion of fraud, misuse or abuse. Vouchers, Coupons and Gift Cards are valid for a specified period only and may not be exchanged for cash. These may only be used for goods available on the Website or Online Platform and may not be redeem at Agents, Subsidiaries or Assigns of Beaded Creations (Pty) Ltd. The total basket value of the purchase must be the stated promotional value or more. This may constitute a single item, or multiple items totaling the stated promotional value or more. Should the consumer return one or more item after having received the discount value from the promotion, thereby dropping the total basket value or total value of the purchase to below the stated promotion or value, then that consumer shall be liable for charges as determined by Beaded Creations (Pty) Ltd. All promotions shall only be valid for the stipulated period of that promotion or in the absence of any time frame, shall be valid for a maximum of 7 (seven) days from date of promotion to midnight on the 7th (seventh) day thereafter including all Sundays and public holidays. Multiple vouchers are not allowed be used on the same order. Any product bought using a discount code or that is discounted and then returned will be refunded the actual amount paid for the product including any transport charges that may occur. 

Beaded Creations (Pty) Ltd cannot warrant that special prices, promotions, promotional codes and vouchers will work on all computers, laptops, operating systems and personal devices and all platforms for all customers.

Abuse of accounts, vouchers, promo codes and gift cards: 
User and Consumers are identified by their personal information including names, handles, cell phone numbers, email addresses physical address and other identifying markers. Should Beaded Creations (Pty) Ltd find that a user or consumer has attempted or abused the system by creating multiple accounts, stacking promo codes, adding and removing items from the basket to trigger free delivery and thereafter removing items or otherwise abusing the system, Beaded Creations (Pty) Ltd shall take all necessary steps including banning the user, closing the accounts, revoking the order and/or the instituting of civil or criminal proceedings should the situation warrant it.

Free Gift Give Away Terms: 
Our free gift campaigns are subject to consumers spending a certain amount and is subject to the following clause:

The total basket value of the purchase must be to the stipulated reward amount or more. This may constitute a single item, or multiple items totaling the stipulated amount or more.

Should the consumer return one or more item after having received the free gift, thereby dropping the total basket value or total value of the purchase to below the stipulated reward amount then that consumer shall be liable for charges as determined by Beaded Creations (Pty) Ltd.

Beaded Creations (Pty) Ltd reserves the right to levy charges at its discretion where there has been abuse or misuse by consumers of the free gift offer.

Bundle Deals, Combination Deals and Promotions:

Bundle, Combination and Promotions campaigns are subject to consumers spending a certain amount and is subject to the following clause: 

The total basket value of the purchase must be to the stipulated reward amount or more. This may constitute a single item, or multiple items totaling the stipulated amount or more.

Should the consumer return one or more item after having received the promotion, thereby dropping the total basket value or total value of the purchase to below the stipulated reward amount then that consumer shall be liable for charges of the product and transport changes as determined by Beaded Creations (Pty) Ltd.

Beaded Creations (Pty) Ltd reserves the right to levy charges at its discretion where there has been abuse or misuse by consumers of the promotion offer.

Special Mark Down and Clearance Sales:

Beaded Creations may at times offer items to consumers on special markdown or clearance sales. During such times Beaded Creations reserves the right not to accept returns/exchanges or process refunds on items purchased during such sales. Where Beaded Creations chooses at its sole and exclusive discretion to accept a return or refund at a markdown or clearance sale, the customer shall be liable for any and all associated costs including transportation and handling charges. 
Misuse or Abuse: 
Beaded Creations (Pty) Ltd reserves the right, at the sole and exclusive discretion of management to:

Limit or restrict all access to users of the Beaded Creations (Pty) Ltd website, social media pages, mobile app or mobile platforms.

Suspend or ban users from accessing its website, social media pages, mobile app or mobile platforms.

Delete or remove any comments, statements or posts by users which may have the effect of bring Beaded Creations (Pty) Ltd, its brand, company, staff or directors into disrepute.

Record, including by way of recording or screen captures any posts which may be defamatory, slanderous or which may otherwise have legal implications for users.

Take any other action which has the effect of mitigating or limiting reputational damages or defamatory conduct.

COMPETITION TERMS

Beaded Creations (Pty) Ltd may from time to time run competitions and promotions for users of the website and online platform and for consumers. The following terms shall apply to all competitions unless specifically stated otherwise. Should there be conflict between stated competition terms on the website and online platform and these terms, then these terms shall take precedence.

No entry fee shall be levied for competitions unless otherwise stated in that competition and subject to the limitations of the Consumer Protection Act of 2008.

Beaded Creations (Pty) Ltd shall not accept responsibility for entries not being received for any reason whatsoever, including incorrectly filled out forms, network problems or others.

While Beaded Creations (Pty) Ltd shall endeavor to ensure that prize descriptions are clear and set in ordinary terms, Beaded Creations (Pty) Ltd shall not be liable for the user or consumer incorrectly understanding the prizes offered or the entry requirements. Furthermore, Beaded Creations (Pty) Ltd cannot guarantee the accuracy or details of prizes which are supplied by third parties or suppliers of Beaded Creations (Pty) Ltd.

All competitions winners shall be randomly selected. However, the final selection remains the sole and exclusive discretion of Beaded Creations (Pty) Ltd and its management.

Employees, staff, affiliates, partners and services providers of Beaded Creations (Pty) Ltd shall not be eligible for entry into competitions.

There shall be one winner per competition unless specifically stated otherwise.

Competition winners agree to have their likeliness, image, name and winning details published by Beaded Creations (Pty) Ltd or its affiliates including the publication in any promotional material.

Competition prizes shall be delivered to the winners, or shall be collected by the winners at Beaded Creations (Pty) Ltd.’s offices only. The winners may be required to provide contact details, personal information and/or proof of identity prior to receiving their prizes.

Competition prizes cannot be exchanged for cash, other items, colors or specifications or returned for credit.

Beaded Creations (Pty) Ltd may differ or cancel competitions at its sole and exclusive discretion for any reason whatsoever.

Competition winners will be notified electronically on the platform that they entered or via email and must contact Beaded Creations (Pty) Ltd within 7 (seven) working days of being notified, failing which the winner shall forfeit the prize and which prize may thereafter be awarded to the next potential winner.

Competition entries shall only be accepted within the period of the competition and shall close on midnight on the last day of that competition. Should there be no stipulated end date, all competitions shall run for a maximum of 14 (fourteen) days from beginning of the contract till midnight on the 14th(fourteenth) day, including all Sundays and public holidays.

Prizes shall be delivered within the ordinary delivery times and shall be delivered to the address provided by the competition winner.

Entry into all competitions shall be deemed as acceptance of all the terms above.

Free Delivery Terms

Beaded Creations (Pty) Ltd offers free delivery to consumer for orders over the value of R 1500.00 (one thousand five four hundred rand) The free deliveries are subject to the following conditions:

The total basket value of the purchase must be R 1500.00 (one thousand five hundred rand) or more. This may constitute a single item, or multiple items totaling R 1500.00 (one thousand five hundred rand) or more.

Should the consumer return one or more item after having received the free shipping, thereby dropping the total basket value or total value of the purchase to below R 400.00 (four rand) then that consumer shall be liable for shipping charges as determined by Beaded Creations (Pty) Ltd.

Beaded Creations (Pty) Ltd reserves the right to levy shipping charges at its discretion where there has been abuse or misuse by consumers of the free shipping offer.

A R60-00 transport charge will be applicable for orders under the total value of R400-00 If the customer pays for shipping and returns any product, the shipping charge that the customer has paid will not be refunded.