Sold Out? What If the Item I’m Interested In Is No Longer Available?New items can be sold out rather quickly, but we may get more soon!
Please contact our customer care department via e-mail and we will do our best to notify you if the item becomes available again. Please include your email address where we can reach you when the item becomes available.
Why Is The Color Of The Received Item A Little Different From What I Saw Online?
Colors may be slightly different than the picture that you see online and is due to your computer monitors brightness/contrast settings and resolution and the lighting effect at the time the photo of the item was taken.
Any Store Locations?
No we sell strictly online only.
How Do I Use A Discount/Store Credit Code?
If you have a discount code, when you get to the “check out” page, you will find an option where you will need to input the code, that’s how you use it.
Why Was My Order Cancelled?
Due to Non-Payment of your order after 12 Hours, your order will automatically be cancelled through our system. OR
Any other unforeseen event, such as where the item you ordered has suddenly become out of stock and is no longer available. (These cases are rare). However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order for a refund.
I Need To Change Something On My Order, How Can I Do That?
If you need to change or cancel your order, please contact us immediately within 7 Hours. We process orders quickly (we’re fast!). Once the order has been processed, we will be unable to make any changes.
Can I Get More Information On A Product?
We try to publish as much useful info as we can about all our products, to help you buy the things that will suit you best.
The product page for every item includes, a detailed description, and most importantly, plenty of images. If there is any further information you feel we need to provide to help you, just let us know what information you'd like to see and we'll do our best to include it.
Any Catalogs That I Can Buy From?
With hundreds of items on the site and new items added daily, at any time, plus constantly changing news, trends features and advice, it would simply be impossible for a paper catalog to keep up to date.
Instead we prefer to focus our energy on providing our customers with a website where you can buy what you want when you want, 24 hours, 7 days a week and we believe that the images and information provided gives you a much more realistic view of the items you want.
How Do I Pay For My Order?
We accept EFT and Bank Deposit payments. We do not accept personal checks or money orders. We also take security very seriously indeed, so your details will be safe with us.
When Will My Order Ship?
While Beaded Creations endeavors at all times to adhere to delivery times and schedules please allow 2-3 "Business Days" for your order to be processed. Parcels will then be shipped out, and depending on your location, delivery will take anywhere between another 2 to 4 "Business Days. During promotions and special sale events delivery times and schedules may be varied due to the influx of customer orders. During such promotions and promotional events, processing and delivery of goods shall be 7 to 12 working days from date of confirmation of order but may be delivered before such time. Orders are not shipped on weekends or public holidays.
Where Is My Order Confirmation?
As soon as your order is placed, you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder and add our mail address to your safe sender list. If there is any problem, please feel free to contact us at: email@example.com.
Verification Of Shipping
When placing your order, please ensure that you supply us with a delivery address during working hours should you choose shipping via couriers. Should you not indicate a full physical delivery address, this may require us to contact your directly, and may delay your delivery.
Do You Ship To A P O Box Address?
No, we do not ship to P O Box addresses, as we don't make use of the S A Postal Services as a shipping option because of their unreliability and poor service.
Please ensure you provide us with the most up-to-date and accurate detailed shipping information with your phone number for the shipping. Your cooperation will be much appreciated. If a parcel is returned because it was not deliverable due to an incorrect address, you will be responsible for both the shipping and return charges.
The tracking of your parcel is online traceable. After your order is shipped out, a confirmation email with an online tracking number and link will be sent to you. The tracking will be valid for you to check within 48 hours after you have received the email.
We sincerely suggest you add us to your email list so that you can get confirmation about your order from us. And remember to check your SPAM/JUNK folder if you do not receive a reply in 3 days.
I Received the Incorrect Or Faulty Item
If you see that there is a fault with an item or the incorrect has been received, please let us know straight away, via email to our customer service team. Please include as many details about the order including photos of the item/s and we will find a decent way to solve this for you.
I Am Missing Items In My Order
Please inform us should anything be missing from your order that you did not receive and we will attend to it immediately.
Your order begins processing immediately after you click "Place Your Order" on the "Confirm and Submit" page. The processing time is about 2 hours, during this time we can possibly still cancel your order but if it has already been processed, we cannot cancel it for you any longer.