Return Refund & Exchange Policy
RETURNS REFUND & EXCHANGE POLICY
1. Beaded Creations (Pty) Ltd will accept returns:
While Beadedcreations.co.za makes every effort to accommodate its users, consumers and retailers, our Returns Policy has to be one that is both reasonable and in strict accordance with the relevant aspects of the Consumer Protection Act of 2008 (CPA) and its regulations as amended.
Returns can only be done within 7 working days of order.
The Act permits returns within the first 6 Months in the following circumstances;
Where goods have been incorrectly supplied. an example of this is where a user orders goods and receives goods that are substantially different from what was ordered. Beaded Creations (Pty) Ltd will then have the incorrect goods picked up and the correct goods delivered at no charge to the consumer.
Where the goods sold are materially defective. Materially defective means that the goods are not suitable for the purposes for which they are made or designed and that the defect affects the usage of the item. Beaded Creations (Pty) Ltd reserves the right to inspect the goods once they have been returned before offering the consumer recourse on the matter, which will include
- a) A full refund where the goods are found to be materially defective OR
- b) A credit to the value of the goods
- c) A replacement of the goods
Materially defective here excludes minor scratches, dents, marks or defects which do not affect the usage or enjoyment of the goods.
All goods purchased from Beaded Creations (Pty) Ltd via the website or online platform within 5 days of purchase, also known as the “cooling off” period in terms of the consumer protection act (the “CPA”) Beaded Creations (Pty) Ltd will only accept returns if the goods are in their original packaging, unused and the consumer is able to provide a valid, dated proof of purchase
2. Beaded Creations (Pty) Ltd will not accept returns:
The consumer protection act (the “CPA”) specifically excludes “buyer’s remorse” and Beaded Creations (Pty) Ltd reserves the right to reject returns that are sought because the consumer has “changed his mind” or no longer wants the item after the purchase has been made
Where the goods have been damaged due to ordinary wear and tear or worn out in the ordinary course of use.
Where the goods have been purchased from other retailers and not Beaded Creations (Pty) Ltd.
Where the goods fall into one of the following categories:
- a) Underwear, sleepwear or lingerie, shoes, swimwear, human hair, toys
- b) Goods that have been personalized or custom made/ Incorrect sizes ordered by consumer.
- c) Goods that have been specifically ordered for the Consumer and are not in ordinary stock.
- d) Goods that may pose a health or safety hazard if returned or reused.
- e) Earrings, including studs, piercings, hair pieces, attachments and other personal body items due to health and safety considerations.
- f) Electronic goods, where such goods have been opened, tested or used due to the nature and sensitivity of electronic components.
Where goods have been incorrectly supplied. An example of this is where a user orders goods and receives goods that are substantially different from what was ordered. Beaded Creations (Pty) Ltd will then have the incorrect goods picked up and the correct goods delivered at no charge to the consumer.
Where the goods have been wilfully damaged or have been damaged by the gross negligence of the consumer or retailer. Where the goods have been damaged by force majeure, or an act of god such as inclement weather, natural disaster, power failure, electrical surges or circumstances outside of Beaded Creations (Pty) Ltd.’s control.
Beaded Creations (Pty) Ltd reserves the right to hold the consumer liable for delivery charges in the event of one or more of the above circumstances being the reason for return of the goods.
Cash refunds will be processed 7 (seven) to 14 (fourteen) working days from date of refund being accepted and return validated. Refunds shall be made to the banking details from which the order was placed, or to the banking details provided to Beaded Creations (Pty) Ltd on signing up or account creation.
Returns are only applicable to customers within South Africa
No free returns are accepted outside of South Africa, ALL returns which are from outside of South Africa are at the consumers costs. Any exchanges are at the consumers cost
If a customer requests Cash refund and the basket value drops below the Free Shipping or Promotion validation price, Then the customer is liable for any charges deemed by Beaded Creations (Pty) Ltd
If a customer requests store credit and the value of the order drops below the Free Shipping total. We will issue you store credit less the shipping fee that was liable.
If the item sent is not a product purchased at Beaded Creations then the customer is liable for all the transport charges that has and will occur.
Cash refunds that are requested after the 15th of December each year shall only be processed after the 15th of January that succeeding year as the admin accounts of Beaded Creations (Pty) Ltd are closed during this period.
3. BEADEDCREATIONS.CO.ZA EXCHANGES:
3.1 Beaded Creations (Pty) Ltd reserves the right not to process exchanges for any reason whatsoever, subject to sections 55 and 56 of the Consumer Protection Act of 2008, as amended.
3.2 Goods that are returned to Beaded Creations (Pty) Ltd shall be treated as returned items and a store credit shall be processed to the customer in lieu thereof.
Should a customer purchase goods which qualify for free delivery (over R1500.00) and subsequently require an exchange for items less than R400.00, then that customer shall be liable for shipping charges as determined by Beaded Creations.