Cart 0

Return Refund & Exchange Policy


Return Policy At:

We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we’ll either exchange or credit your account. Based on the following scenarios:

You can exchange or return your purchase within 7 days of delivery. We want to make your online shopping experience hassle-free and fun.


We reserve the right to refuse a return or an exchange if products are returned damaged, or not in a saleable condition based on the reason given to us for the exchange. Therefore, it is important to take extra precaution before purchasing a product on our website. 

Please do not hesitate to call us on 074 491 2002 and ask questions to be clarified before a purchase. We will be more than willing to clear up any confusion that you may experience.

Returning Products That Are Not What You Ordered:

If an incorrect product is delivered to you by mistake (i.e. it’s not the product you ordered), we’ll arrange to collect the product from you, and we’ll deliver the correct product to you as quickly as possible.

Please handle the products with care – i.e. do not drop the product or use it for any purposes it is not intended for as this will damage the product, therefore delaying the process for it to be replaced as we check all products that we send to each customer. 

If an issue is experienced with any of our products purchased online, simply contact our Customer Service on 074 491 2002 or email to notify us, and we’ll take care of the rest.

Returning Defective Or Damaged Products:

Please be advised that ALL products dispatched from our offices in Virginia have been checked for any damages originating from the manufactures and we do not dispatch a product to a customer if it is not in a good state that we pride ourselves in.

We use courier companies namely; Aramex, PARGO, and Skynet for the couriering of the purchased product to the customer as bought on our website.

Mishandling of the product can happen at any stage from the time the dispatched product leaves our premises in Virginia until it reaches the customer. Therefore, should you see a sign of negligence on the packaging of the product – please contact us immediately so we can lodge a complaint with the respective courier company.

We’ll gladly replace the exact product at no additional cost to you.

Our 7 Day Replacement/Refund Guarantee entitles you to a replacement of a damaged or defective product. The customer has to return the products to our physical address: 37 Eland Avenue, Virginia, FREE STATE within 7 days of receiving the item, (Shipping costs for the return of the item will be for the customer’s account.) if this is not adhered to the product will be deemed used or worn, and the guarantee will then no longer be valid. NO exceptions will be considered after the 7 day period.  The sooner the product is delivered to us, the sooner we can begin the replacement/Refund process.

Please note that the following will NOT be regarded as defects and will NOT entitle you to any replacement or credit under the above 7-day replacement/refund guarantee, or the 6-month replacement warranty: Faults resulting from normal wear and tear; damage arising from incorrect usage of the product. Incorrect sizes ordered by the buyer.

Certain products may come with a supplier’s warranty in excess of’s 6-month replacement warranty.

Non-returnable/ Non-refundable products

The following the product(s) are regarded as non-returnable/non-refundable:

Toys/Underwear/Lingerie/Swimwear/Shoes/Human Hair